IP Technical Support Specialist

To support our growing business we are on the search for an experienced IP Technical Support Specialist. Reporting to the Operations manager, The IP Technical Support Specialist is responsible for maintaining the integrity and functionality of IP-based services and infrastructure within the Infrastructure industry. This role involves troubleshooting, resolving technical issues, and ensuring the continuous operation of IP networks critical to the organizations services. Who are we? Magdalene operates as a Telecommunication Infrastructure Services Company and is part of the Telecom Division of M Group Services. Covering the full network lifecycle, we deliver Managed Services and Projects for both fixed and mobile infrastructure networks across the operator and utility markets. Key accountabilities and Decision Ownership Provide technical support for IP-based infrastructure Including routers, switches, firewalls, and other network devices Monitor network performance and ensure system availability and reliability Configure and install various network devices and services e.g. routers, switches, firewalls, VPN, QoS) Perform network maintenance and system upgrades Including service packs, patches, hot fixes, and security configurations Troubleshoot complex networking issues that may involve multiple systems and layers of infrastructure Support and administer firewall environments in line with IT security policy Update data network equipment to the latest stable firmware releases Report network operational status by gathering and prioritizing information Manage and ensure the effectiveness of security solutions, including firewalls and anti-virus tools Respond to inquiries to provide technical assistance and support, from and not limited to ; The customer, administrators, service providers, site personnel, and outside vendors The IP Technical Support Specialist may be called upon as and when required to assist in projectdelivery on behalf of the customer Core Competencies, Knowledge and Experience Bachelors degree in Computer Science, Information Technology, or a related field Or equivalent work experience Certifications such as CCNA, CCNP, or equivalent are advantageous Proven hands-on network engineering experience Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic, and network analytics tools Ability to work in a fast-paced environment and manage multiple priorities Strong problem-solving skills and ability to make decisions based on accurate and timely analysis Excellent verbal and written communication skills Technical/Professional qualifications Bachelors degree in Computer Science, Information Technology, or a related field Or equivalent work experience Certifications such as CCNA, CCNP, or equivalent are advantageous About The Company Why choose us? We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include: 25 days annual leave plus bank holidays 4% matched pension scheme 2 x salary life assurance Access to our staff discount portal Health Cash Plan Cycle to Work scheme Employee assistance programme Recruitment referral scheme Payroll giving Enhanced Family Leave Inclusiveness As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners. TPBN1_UKTJ