Aftersales Manager

Are you an experienced Aftersales Manager looking for a new challenge? Discover an amazing opportunity with a busy main dealer! Automotive Aftersales Manager – Slough Salary: Basic £45,000 OTE £75,000 plus car Working Hours: 8am – 6pm An Aftersales Manager is required for this well established and highly successful site based in Slough The successful candidate will have demonstrated a solid background of Aftersales management in a prestige dealership environment. An eye for new and original marketing idea's along with exceptional organisational and man management skills as well as focus on 1st class customer service are pre-requisites of this role. Aftersales Manager Responsibilities: * Planning, controlling and monitoring processes in customer services areas while managing and developing employees * Improve standards of performance of the service team through effective coaching and performance management * Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales) * Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted * Ensure accurate recording of all daily operating controls and KPIs * Make sure premises, tools, equipment and other dealership assets are controlled and used effectively * Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets The ideal Aftersales Manager: * Previous experience managing both service and parts department essential * You will need to have had a solid career history to date gained in a main dealer Aftersales department * Be a confident relationship builder dealing with customers at all levels * You will have an extensive career in aftersales management * Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team * Needs to be process and stats driven * Demonstrate an entrepreneurial flair to drive the business forward * Proven ability to deliver high CSI results with a passion for excellent customer service * Have knowledge of vehicle design, manufacture and legislation * A full driving licence If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today