Technical Account Manager

Our client is seeking a highly motivated, career-focused individual to join their team based in Belfast. This role offers a unique opportunity to work within the commercial, technical, and New Product Development (NPD) team, acting as a key technical contact for major UK supermarket accounts. The position involves managing customer communications on food safety, quality, and compliance with brand standards and technical specifications. Key Responsibilities: Technical Point of Contact: Act as the primary liaison between the customer technical teams and internal departments, ensuring food safety, quality, and legal standards are met across all products and projects. Product Specification Management: Maintain and manage product specifications, Quality Attribute Sheets, and raw material standards to align with customer requirements. Cross-Functional Coordination: Work alongside commercial and NPD teams to drive customer account development and support project delivery. Quality Assurance and Compliance: Conduct product checks and inspections, ensuring adherence to customer specifications. Address any issues with swift corrective actions. Label and Artwork Review: Verify product labels for accuracy, compliance, and alignment with customer and operational standards before product launches. Data and KPI Management: Manage key customer data, tracking KPIs such as complaints and performance metrics, and support complaint reduction initiatives. Allergen and Risk Management: Participate in the sites Allergen Management Programme to ensure compliance with customer and legal requirements. Customer Engagement: Assist in product presentations, update retail price lists, and participate in customer product launches and reviews. Essential Requirements: Experience: Minimum of 2 years in a technical customer-facing role within the food manufacturing sector. Education: HND or equivalent qualification in food science, food technology, or a similar field. Industry Knowledge: Strong understanding of the FMCG supply chain, quality assurance, and experience with UK retailers, particularly within red meat. Technical Skills: Experience with HACCP, allergen management systems, and food labeling. Other Skills: Excellent communication skills, ability to meet strict deadlines, and proficiency in Microsoft Office. Mobility: Full driving license and flexibility to travel to customer meetings and other sites across the UK and Ireland. Benefits: Enhanced holiday allowance, pension scheme, life assurance, and death-in-service cover. Free on-site parking, subsidised canteen, discounted staff shop, and perks on phone and car insurance. Complementary health surveillance, continuous training, and development opportunities. Engagement activities, seasonal product giveaways, and participation in the companys "Refer a Friend" scheme. This role is suited to a dedicated, technically skilled individual looking to further their career with a prominent player in the food industry, offering a path for long-term growth and development.