Administrator

Retail Store Support and Operations Administrator £22,621 per year London E15 2GW / Hybrid Scope is a disability equality charity in the United Kingdom. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people. The Retail Store Support and Operations Administrator is an important role that helps Scope’s retail shops and field teams by providing quick and helpful support. They make sure that everything is done well and on time, helping the retail team do their best work. With their help, the shops can run smoothly and serve customers better. Fixed term till 31 March 2025, 35 hours per week Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with working from home 1 day a week The role The Retail Store Support and Operations Administrator is responsible for providing timely and relevant support to Scope’s retail shop and field management teams. Duties are to be carried out to a high standard and to timelines that support the demands of the retail team. For more information about the role’s responsibilities, and the skills and experience required please use the link to job description above. About you We are looking for someone with: * Experience in supporting a new team, though a period of business change. * A proven track record in the planning and coordination of retail systems and processes. * Ability to remain flexible, working proactively to support changing retail field teams requirements. * Experience of customer service and customer complaints. * Strong communication skill, who is solution focussed who demonstrates a tenacity to support our shop teams. * Flexibility to adapt to changing priorities, experienced in prioritising daily actions to react to the business needs. * Confidence in the use of excel, teams and Microsoft office. * A growth mindset, reviewing and simplifying process to drive improved efficiency. Please make sure you explain in your application, with examples, how you can meet these important skills. We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people. About working in our shops Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families. Shop hours It’s important for you to know that Scope Charity Shops are open every day. So, some weekend and Bank Holiday cover is needed. Our full-time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota. Our values - pioneering, courageous, connected, open, fair By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency. Scope benefits: We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including: * 35 days annual leave * Flexible working (where we can) * Company pension * Excellent training and career development * Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues * Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more. Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change. Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT on Thursday 7 November 2024. If you want to become a Disability Gamechanger, we'd love to hear from you. Click the apply button to create an account and complete your application form