Customer Service Representative - Sales

Job Overview

Your role comprises of Administrative, Customer Service and Commercial Sales duties. You are responsible for carrying out duties efficiently, accurately and in a professional manner - reporting through to Head of Group Commercial.

Ideal Candidate

This role would suit either someone with sales administration experience or a recent graduate who is looking to to start a career in sales.

Salary and Hours

• Up to £24 - £27k (depending on experience)
• Monday - Friday 9am - 5pm

Administration

• Capture sales order requirements from existing customers (verbal, email, letter etc).
• Enter customer orders onto internal system.
• Complete 'finished' orders within the system.
• Handle customer credit account applications with Accounts.
• Handle all customer queries and enquiries.
• Attend NCR meetings as requested.
• Raise internal documents as necessary.
• Update CRM with relevant information.

Customer Service

• Provide a focal point of contact for customers and managers alike.
• Understand and agree Customer and Accountable Managers' requirements - communicate internally effectively.
• Monitor and progress sales orders in the system.
• Work with Operations / Transport /Purchasing / Quality colleagues to meet customer requirements.
• Contact customers post-delivery to ensure customer needs have been met - opportunity to sell more.
• Advise customers of suggested / recommended re-order dates and stock levels - opportunity to sell more.

Commercial Sales

• Work to achieve budgetary forecasts.
• Explore incoming and make outgoing calls for potential sales.
• Price and quote customers accordingly.
• Call 'in-active' accounts and customers below estimated forecasts.
• Research 'new business' opportunities and help secure new business.
• Liaise with commercial colleagues in terms of updates, points of interest, market information.
• Chase in outstanding customer debts for payment.