Junior IT Support Analyst

The Who In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG. We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world. The Why At TAG, our company values matter. We appreciate our staff working as a T eam, having A mbition and being G enuine. You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack! The What As a Junior IT Support Engineer, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with: Essential functions of the job • Provide 1st level support for all desktop end-user issues and advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates, and patching, etc.) • Deploy TAG equipment such as computers, laptops, printers, mobile phones and the associated technology behind such devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.) • Provide users with mailboxes, licenses and permissions on both on-premises Active Directory/Azure AD, as well as Office 365 and 8x8 unified comms solution. • Maintain accurate documentation and designs of system configurations, architecture, and network/operating procedures. • Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required. • Perform routine daily/monthly/annual IT tasks i.e., system back-ups, validating security controls, review log management system, anti-virus checks etc. • Action on/off boarding tasks in accordance with company policy and procedure. • Maintain records of company hardware and software assets. Other responsibilities of the job • Adhere to all relevant legislation, policy, procedure and best practice guidance. • Prioritise and personalise response and support to Senior level (Exec/C-suite) staff when appropriate. • Consistently provide the highest level of service to all IT stakeholders. • Escalate any issues or concerns to senior staff within the team as and when necessary. • Update knowledge of emerging and new technologies. Adapt to external and internal technological changes and implementations. • Be alert to and communicate any technology software that may enable improved internal efficiencies, improvement to the end-user experience or drive general innovation and creative solutions. • Perform other duties as may be assigned from time to time. Knowledge, Skills and Experience Required • Minimum 6 to 12 months experience in a 1st line support role • Recent university graduate in Computer Science / Computing subject area. • Excellent verbal and written communication skills with an ability to build a rapport and trust with team members. • Experience administering Microsoft Active Directory, Azure, M365 & Office 365. • Experience supporting Windows 10 & Windows 11 OS • Experience in working in a fast-paced environment • Strong analytical & troubleshooting skills • Strong customer service skill • Strong teamwork skills and attention to detail. • Able to work shift rotas and flexible hours to cover leave Required qualifications • University degree in Computer Science or similar subject area. • An IT certification in service/support or working towards MCSA, CompTIA certification would be advantageous The Where and When This is a full-time role (35 hours per week) based in our London office You will report into the IT Service Desk manager, who is based in London. There are other regional teams based in the US and APAC that you may work closely with, too. The Important Bit As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you: Competitive salary DOE Wellness/EAP programme Employee discounts Enhanced employer pension contributions Service-based holiday entitlement We are also committed to offering an equal opportunity for all employees and applicants. How to Apply We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to [email protected] . And before you press send, please make sure you’re eligible to work in the UK!