Customer Service Advisor

UK Planet Tools Ltd is seeking a friendly and professional Customer Service Advisor to join our dedicated customer service team. In this role, you will be responsible for providing excellent customer service, handling customer enquiries, and resolving issues efficiently. You will play a key role in ensuring that our customers have a positive experience and receive timely support with any queries or concerns. Primary Duties and Responsibilities: * Provide telephone and email-based support to customers. * Provide industry-leading levels of support to all customers at all times. * Assist with tracking and finding parcels. * Make telephone calls to customers. * Provide feedback to the relevant teams to enhance products and services for clients. * Create FAQ's and customer help documentation (in support of the website). * Handle claims and problem solve any issues. * Deal with any queries with customer orders. * Manage product returns. * Process product repair. * Respond to customer feedback. * Ensure compliance with Health and Safety, Environmental and Data Protection policies Essential Skills: * Strong multitasking abilities with excellent organisational skills. * Detail-oriented with a strong sense of urgency. * Strong administrative and analytical skills. * Excellent customer service skills. * Great communication skills, both written and verbal. * Ability to handle customer complaints in a smooth and professional manner. What We Offer: * Competitive salary based on experience. * A friendly and supportive team environment. * Opportunity for growth and advancement within the company. * Training and development to enhance your skills. * 30 days annual leave per annum plus additional annual leave for service. * Additional leave for birthday. * Contractual Sick Pay Scheme. * Pension Scheme. * Free on-site parking. * Employee Discounts. * Social Activities & Events. Whilst we will make every effort to get back to every applicant, it is not always possible, so if you haven't heard from us within three weeks, please note that your application has not been successful on this occasion