Clubhouse Manager

Clubhouse Manager Our client's business in based in a countryside setting in stunning grounds offering First Class shooting instruction. We are looking for a Clubhouse Manager to compliment the experience of all guests and members. Location: Southam Hours: Week 1: Monday to Friday, 8:30 AM – 6:00 PM Week 2: Tuesday to Saturday, 8:30 AM – 6:00 PM Main Purpose of the Role To ensure the efficient and smooth daily operation of the Clubhouse, fostering a warm and welcoming atmosphere for all guests and members. Key Responsibilities * Customer Service & Front Desk Management * Maintain high standards of customer service through effective front desk management. * Ensure accuracy and attention to detail in managing bookings, including lessons and corporate events, ensuring all tasks and inquiries are handled promptly and professionally. * Manage and maintain the Clubhouse calendar. * Oversee all aspects of cellar operations, including inventory control, stock rotation, and supplier coordination, ensuring optimal beverage availability. * Manage and reconcile store credits daily. * Act as a key holder for the Clubhouse when necessary. Event Planning & Execution * Plan and manage shooting events for up to 20 participants, as well as non-shooting events. * Support the Events and Sponsorship Team with event sales and management. * Ensure appropriate food, beverage, and staffing support for events. * Team Management & Collaboration * Oversee the Clubhouse Chef, ensuring a well-curated menu and high-standard event catering. * Collaborate with the Accounts Department to manage transactions and conduct monthly stock takes. * Manage store credits and promotions effectively. * Membership & Sales * Develop and manage Membership, responding to inquiries and overseeing renewals. * Drive sales of shooting lessons and courses, with the ability to upsell. Line Management of: Clubhouse Chef, Clubhouse Assistants Health & Safety * Ensure that health and safety protocols are followed at all times. Other Duties * Perform any other duties as required. Skills & Attributes Essential: * Strong customer service skills and a customer-centric approach. * Experience in managing a team. * Strong organisational skills. * Collaborative team player with a positive attitude. * Exceptional communication skills. * Flexible approach to work. * Level 2 Food Hygiene certification. * Competency in Microsoft Office. Desirable: An interest in shooting sports and familiarity with countryside activities. This job description outlines the duties and expectations for the role of Clubhouse Manager. The successful candidate will possess a blend of management, customer service, and operational skills, with a commitment to delivering an exceptional experience to all guests and members