IT Systems Engineer - hybrid

Blue Light Card. Individually great, together unstoppable The Role and the TeamWe have a new exciting opportunity for an IT Systems Engineer. You’ll be a vital contributor to our small but passionate team and play a pivotal role in ensuring our IT infrastructure is reliable, secure, and optimised to support Blue Light Card's mission of delivering exceptional service to the emergency services, NHS, social care, armed forces and Teacher communities.We’re seeking a dependable and motivated person who can effectively manage the challenges of business-as-usual tasks while also contributing to, and at times leading, projects and initiatives. The team is committed to delivering ever-improving services with a focus on providing outstanding experiences for our colleagues and maximising the value of our toolsets. As IT Systems Engineer you’ll be an enabler of these ambitions.What You’ll Do Manage and maintain Microsoft-online based systems, network infrastructure, and Windows/Mac desktop environments across the organisationAdminister and optimise Microsoft 365 services (Exchange Online, Teams, SharePoint) and Entra ID/Azure AD, handling user provisioning, license management, and SaaS applicationsTroubleshoot and resolve technical issues from the service desk, ensuring an excellent service for colleagues and end-usersImplement security policies and ensure systems comply with organisational standards and best practicesAssist in the deployment and management of new hardware, software, and system upgrades, including managing laptops and MacsCollaborate with stakeholders to plan and execute future automation efforts.Take ownership of asset management, inventory, and technical documentation, ensuring accuracy and complianceFacilitate meeting rooms and events such as Town Hall meetings, ensuring technical setups run smoothlyWhat You’ll Bring Experience administering IT systems, including Microsoft 365 and Entra ID, ensuring smooth operation and efficient user managementExpertise in managing and customising device profiles in Microsoft 365 Intune, using scheduling and scripting to optimise workflowsProficiency in troubleshooting and resolving issues through a ticketing system, effectively balancing business-as-usual tasks with new requestsKnowledge of networking concepts like DNS, DHCP, VLANs, VPNs, and TCP/IP, with a focus on modern VPN solutionsAbility to use PowerShell scripting to automate processes and enhance system administrationStrong background in implementing and managing security protocols, including advanced email gateways such as Mimecast, to ensure secure email communicationsExperience overseeing asset management and ensuring compliance with IT policies and proceduresCapability to independently apply service management principles (e.g., ITIL) to plan and execute tasks efficientlyPreferred experienceWorking with standard security frameworks, including ISO 27001, Cyber EssentialsPlus, NIST CSFExperience using Microsoft Intune and configuring/managing Windows AutopilotExperience with Jamf or Kandji MDM toolsAtlassian Jira and Jira Service Desk administrationCertifications such as Microsoft 365 Certified: Fundamentals, CompTIA A+, Network+/Cisco CCNA or equivalentOur CultureOur members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we’re genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don't offer remote-only roles.We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People.What We OfferHybrid working and flexible hoursFree parking and EV charging onsite25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus schemeGreat social events e.g., Christmas party, family fun day, summer party, sports matchesRelaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks)Onsite gym (including access to free HIIT & stretch classes)Learning and development opportunities Group auto-enrolment pension plan Enhanced maternity, paternity, sick pay Company funded private medical insurance Healthcare cashback planEmployee assistance programme (including mental health support)35 hour working week #LI-HybridRemote Status: hybridLocation 1Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable)