Housing Support Assistant

Role: Housing Support Assistant

Based: Lewisham

Rate: £16 - £18 umb

Start Date: ASAP

Duration: Temp ongoing

Hours: 28 hours per week on site across 2 houses

Monday Thursday 9am 5pm

(1 weekend day per month either Saturday or Sunday 10am 4pm with 3 days

in week)

Our client, a specialist charity is looking for a Housing Support Assistant to join their team to provide effective and efficient Customer, Housing, IT, and Finance support to the ReConnect+ Project team

Synopsis of duties:

• Provide high level of customer care and support to all project service users
• Support the team in carrying out their Health and Safety and property checks as required
• Support the team in answering telephones and taking messages
• Collect, record, and distribute incoming and outgoing mail
• Maintain stationery, stock and office supplies and coordinate maintenance of office equipment
• Coordinate the reporting of service users and office/communal areas maintenance Repairs with L&Q, other Landlords, or Head office
• Assist service users in providing access for works
• Support the team in co-ordinating statistical returns for commissioners, funders and owning landlords
• Liaise with the HR department at Head office re absence, annual leave, training etc
• Support service users by escorting them to appointments and groups or to carry out key tasks like shopping in the community for health, welfare and developing their independence.
• Support service users to attend regular forums and contribute to the day to day running and development of the project.
• Support service users in group activities including celebrations of cultural or diversity days.
• Assist service users to review their accounts and refer any arrears issues to Support workers to resolve
• Assisting service users in making any calls with Housing benefit/ UC to resolve benefit queries
• Assisting team to prepare information for Head Office including voids information
• Assist team with any financial returns
• Liaise with the finance team at Head Office regarding petty cash, invoicing and keeping an electronic audit trail of spent monies etc.

Essential Requirements

• Experience of working with women involved in the Criminal Justice System would be advantageous
• Experience of delivering a PIE/ Trauma informed support service

• Enhanced Adult and Child DBS on the update service or dated within the last 12 months

Supporting Futures Consulting acts as both an employer and an agency