Sample Dispatch Service Lead

The Opportunity: Avantor is seeking a knowledgeable and experienced Sample Dispatch Service Lead to join our team based in Cambridge, UK . In this role, you will take ownership of managing on-site operations and leadership of a team of 7associates who provide a variety of scientific services across two customer locations. This is a full-time, permanent position based at a brand-new facility located at the customer site-the Discovery Centre, Bio-Medical Campus in Cambridge-which will be your primary location. In addition, you will oversee operations at the Anne McLaren Building, just 0.3 miles away from the Discovery Centre. Along with a competitive salary, we offer a range of benefits, including a pension scheme, private medical and dental care, and an additional day off for your birthday. This role combines office work with time spent in the logistics area and includes the manual handling of boxes weighing up to 20kg. Working hours: Monday to Friday, core hours The team You'll manage a team of seven Sample Dispatch Technicians who support the operations of the Sample Dispatch Unit, including packing and shipping materials such as chemicals, dangerous goods, and human specimens. As part of the Logistics Service Leads Team, you will be one of our Subject Matter Experts. You'll be part of our Laboratory and Production Services department, which supports major pharmaceutical companies and laboratories worldwide in Research and Development within the Life Sciences industry. What we're looking for Education: A Bachelor's degree in a relevant discipline, or equivalent experience in logistics/supply chain Experience: At least 2 years of proven people management of small to medium-sized teams In-depth shipping knowledge, preferably withinthe pharmaceutical industry Knowledge of IATA/IMDG/ADT regulations, (relevant qualifications preferable) Strong knowledge of customs, import and export regulations Expertise in Health and Safety requirements with an understanding of managerial responsibilities Experience of working with ServiceNow and SAP Exceptional communication skills with the ability to converse and present material at all levels, both verbally and in writing and through presentations using various IT systems, particularly Microsoft Excel and PowerPoint How you'll thrive and create an impact Take overall accountability for the leadership, development, and line management of a team of 7 Avantor on-site employees, providing logistics services across two different sites. Oversee daily operations and performance delivery of your team, ensuring adherence to all IATA/IMDG/ADR regulations to maintain a high standard of safety and compliance. Utilize the ServiceNow Workplace Service Delivery application to effectively manage dispatch requests and optimize workflows Serve as the primary point of contact for your team, offering support with complex queries related to technical knowledge, scientific processes, or customs shipping documentation Manage deviations, Corrective and Preventive Actions (CAPAs), and Change Controls to ensure continuous improvement and adherence to quality standards Participate in the preparation for regulatory inspections by escorting inspectors during audits and providing necessary documents and explanations regarding processes and facilities. #LI-Onsite Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation. TPBN1_UKTJ