Customer Service Officer (Housing) - Triage/Reception

Housing Triage Officer Large Housing Organisation - Based in Sittingbourne On-going contract MAIN ACCOUNTABILITY'S To be the first point of contact for those that are homeless, threatened with homelessness and those with other general housing enquiries. To manage all customer contact methods including telephone, post, responding to emails and online enquiries and referrals and enquiries from other professionals. To establish from the customer the basic reason for contact, accurately record this information and determine which is the appropriate team to refer the query to. Ensure any safeguarding concerns are dealt with in the appropriate way in accordance with policy and procedures. To ensure the customer's full details are recorded timely and accurately, and include all relevant information needed, including ensuring the customer is aware of the information they will need to provide. Requesting relevant information/documents from members of the public as part of their housing application and process once received. Ensure all required customer monitoring is carried out and all required systems are updated. To support other members of the housing team with admin tasks as required. Attributes A good level of knowledge of Microsoft packages including Excel, Word, and Outlook A good level of verbal and written skills, with the ability to communicate with members of the public and professionals at the required level. A basic knowledge of safeguarding policies and procedures