Account Manager
FM Service Provider - Healthcare Contract
East London & Herts
72,000 + Car + Bonus
Insight Executive are working with a leading FM Service Provider to recruit for an Account Manager to deliver the Soft FM Contract on a Healthcare portfolio of sites. The role of Account manager is to ensure efficient and effective soft FM multi service delivery, delivering services provisions in line with agreed budgets and service specifications, monitoring and reporting on the quality of service and financial performance of the contract,
The purpose of the role is to be responsible for leading a team of employees to provide an integrated Soft FM service, covering the Cleaning, Patient Catering, Retail Catering, Pest Control, Grounds and Gardens, Linen and Laundry, Portering, Pharmacy Courier, Security, Feminine Hygiene, Window Cleaning, and Vending.
Duties of the role:
- Develop and implement operational procedures for the company.
- Provide strategic and tactical support to all sites within assigned portfolio of work.
- Ensure ISO compliance on-sites in the managed portfolio.
- Oversee the management of all services provided by staff, sub-contractors and the site-based management teams to ensure compliance with the service level agreements and budgetary considerations.
- Develop and maintain relationships with client/end user decision makers.
- Ensure professional quality of service delivery and compliance with legislative requirements.
- Assist in the development of proposals including client liaison, input into design and developing of service delivery proposals and business growth.
- Set and oversee the budgets for each site within your managed portfolio.
- Project management of new initiatives from inception to successful completion.
- Provide monthly reports and management information in line with client requirements.
- Ensure compliance with all aspects of the contracts, and responsible for all aspects of health and safety on site.
Qualifications, experience and skills
- Operational knowledge of multiline budgets and P&L accounts.
- Excellent interpersonal skills (communication, presentation, persuasion and motivation)
- Proven experience of managing outsourced commercial Soft FM services.
- Knowledge of NHS 2021 Cleaning standards
- Food Safety Level 3 (Level 4 Desired)
- Multi-Site management experience
- Management knowledge on HR process and procedures.
- People Management Skills
- IOSH (NEBOSH desired)
- Social values knowledge (Desired)
- IWFM Membership (Desired)
- Educated to degree level (desirable)
- Driving License