Service Administrator

Service Administrator Irlam, Manchester Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. We are seeking a highly organised and detail-oriented individual to join our team as a Service Administrator. The successful candidate will be responsible for supporting the effective operation of our service and maintenance department in our Irlam depot by coordinating service requests and providing support to ensure efficient service delivery. What your role will entail: As a Service Administrator you will act as the first port of contact for service queries. Liaising closely with colleagues within the service dept. An understanding and knowledge of service in particular in Plant hire or similar would be an advantage. You may also be required to assist with any other tasks within the service department from time to time. Duties Include: * Undertake duties in accordance with the Company's policies and procedures * Lead by example and ensure all company procedures and standards are met * Answering incoming calls * Responding to emails * Dealing with customer enquires via phone and email * Assist in resolving customer queries * Assist in arranging 3rd party attendances * Raising jobs * Reviewing and closing down completed breakdown and service jobs in a timely manner * Reviewing and recharging damages for 3rd party and internal repairs * Raising Purchase Orders * Overseeing hires, re charges and breakdowns * Inputting data * Creating and updating spreadsheets * Ensure all personal data is collected, stored, and processed in line with the Data Protection Act (DPA), General Data Protection Regulation (GDPR) and Company Policies * Any other ad-hoc duties as required What We Offer: * Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience. * Generous Leave: Enjoy 23 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance. * Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career. * Employee Assistance Program: Access to free, confidential support services for personal and work-related issues. * Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment. * Modern Equipment: Work with the best and latest plant and machinery in the industry. * Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution. * Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs. * Flexible Working Opportunities We are committed to supporting flexible working arrangements for our office-based roles. Feel free to discuss your flexibility needs during the interview stage, and we will explore what options may be possible within the scope of the position. Equal Opportunities At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone