Sales Advisor - Call Centre

Start date: 21st October 2024 Salary: £23,795 per annum basic plus uncapped commission.  A sales role with no cold calling involved! At Oak Furnitureland, the Customer Centre is the heart of our business and the voice of our customers. Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too. As a Sales Adviser, you will use your great rapport building skills and your negotiating abilities to help our customers to make the most of their homes by answering their questions on our products and services, listening to what they are looking for, and recommending the perfect products to suit their needs. This isn’t about hard selling or cold calling, this is about being really passionate about customers and our brand, and using that passion to deliver a great sales experience to our customers. This role is based in our office in Swindon, as we believe that the best coaching and development you can get in this role is in person, with your team around to support you in your career Your working week Our Sales department is open 9am -6pm 7 days a week Shifts are 9am - 6pm on a 5 day week rotation working 2 full weekends a month Who we need: In the Customer Centre Sales department, we adopt a one team approach  helping our customers make their house a real home by being customer focused, but sales driven. What will you do Handle inbound sales queries, and converting them into sales through exploring ur customer’s needs  Making outbound calls to customers who have expressed interest in our products or services, and converting those enquiries into sales Follow our company policy and processes to ensure we are delivering a great sales experience whilst delivering incremental sales Looking for additional sales opportunities on every call Use our systems to capture sales and deliver insights to the business Deliver quality sales, compliantly, to achieve targets Follow our sales and compliance training to ensure our customers are given the information they need at point of sale Keep up to date with our products and services What we offer  2 week induction with probation reviews at 6 weeks, 3 months and 6 months Monthly Fun days and quarterly Fundraising events Monthly Voice of the People Forum- your opinion counts Wellbeing and discount benefits scheme (Hapi) Your birthday off Monthly bonus scheme Generous staff discounts Previous sales experience is great, but not essential as full training will be provided to ensure you become an authentic expert in our sales team. Skills and Experience Contact centre experience is desirable but not essential Great communication skills Fantastic listening skills- understanding customers needs is critical  Great written skills is an added advantage Good understanding of Microsoft Excel, Google Sheets, GMail and GSuite applications such as Meet, Chat and Drive Ability to negotiate with customers, and recommend solutions based on customer needs