Information Technology Support Engineer

An exciting new opportunity for an IT Support Analyst (1st Line & 2nd Line) to work with a leading financial services solutions provider. Working within a small but talented team, your role will be to support internal business users (approx. 100) with applications, hardware and desktop queries. You will benefit from a supportive and friendly team keen to embrace a new teammate and help them on their journey. You will need to have at least 3 years commercial experience supporting 2nd line technical queries. Day to Day activities include: Perform 1st & 2nd line diagnostics Setting up new users, building laptop and PC hardware, configuring software and VPN access. Adhering to ISO process to deliver a high grade of IT and customer support Esnure all tickets are resolved or escalated Training and support of new users across software and IT services Interactions with globally dispersed end users Skills & Experience required: Experience required working in a 1st and 2nd line IT Support role and management of P1 and P2 incidents Experience of using an IT ticketing system Excellent communication skills Knowledge of PC hardware, software, and their components in a business environment Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook Proven troubleshooting skills Proven working knowledge of operating systems (Windows primarily) and ISO standards Team player with a strong attention to detail Positive attitude with a proactive approach to work This role requires to be on-site full time (5 days per week) Please send your CV to [email protected]