Senior IT Technician
Location: Newcastle
Salary: £30,000 per annum (basic) + £2,000 per annum (variable performance based)
Working hours: Mon Fri, 40 hours per week (available to work outside core hours)
Holidays:21 days holidays (increasing to 23 days after 1 years service) plus bank holidays
The Senior Technician will be responsible for providing their technical expertise and support across the organisation. They will handle front line incidents and request management for the workplace environment. The Senior Technician will be responsible for implementing the required standards and procedures.
Role Description
Communicate effectively with stakeholders
Follow company procedures (KPIs) and policies (security, etc.), remain compliant to ensure standards and quality of service.
Understand the need to adapt your style to suit the end user and provide clear communication.
Assess incoming incident and prioritise work according to timescales and processes!
Proximity support expert (computers, printers, meeting rooms, onboarding / offboarding, inventory management, licensing)
Installation of IT equipment and devices (desktops, laptops, peripherals). Windows and IOS technologies.
IT equipment: Annual growth and renewal plans (life cycle) and ensure the secure erasure of data from obsolete computers.
Knowledge of the most common third-party applications (Office, Adobe, Cloud, Advanced etc.), as well as enterprise applications.
Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service
Deploy migrations with updates according to new standards (Windows, O365, etc.) and global policies (xS)
Handle escalation of incidents and requests to Level 2 teams, documentation, FAQs, and follow-up of incidents/requests.
Keep accurate and timely records within the incident monitoring system making sure that the end user always receives feedback on the progress of faults and changes.
Collaborate with others to achieve high standards of end user satisfaction.
Available to provide support to the business line outside of regular working hours when required.
Ad-hoc tasks requested by manager.
Skills & Experience
Minimum 4 years of experience in the sector
High level of knowledge in microcomputing and user support.
Windows 10 and 11 Professional, MAC OS, in enterprise environments
User / devices administration tool: Active Directory, Intune, O365 admin portal, exchange, Azure
High resolution capacity for complex incidents.
Strong communication to conduct business meetings.
Highly organized and efficient.
Time management skills.
Initiative and ability to work in a team.
Proactivity and autonomy.
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen
Stay active with discounted gym and health club memberships.
Access private healthcare with BUPA and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn cash rewards through our employee referral program.
Enhanced maternity and paternity scheme.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
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