Hotel Receptionist

We are looking for a friendly, professional, and customer-focused Hotel Receptionist to join our team at Montogo Resorts Somerset at Charlton House. As the first point of contact for guests, you will play a vital role in ensuring a positive guest experience from check-in to check-out.Key Responsibilities:Greet and welcome guests upon arrival with a warm and professional manner.Manage check-ins and check-outs efficiently, ensuring guest satisfaction.Answer phones and emails to address guest inquiries, reservations, and requests.Handle bookings and reservations, ensuring accurate data entry and availability management.Provide information about hotel services, local attractions, and assist with guest needs.Handle payment transactions, including cash, credit card, and invoicing.Resolve guest complaints and issues promptly and professionally.Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.Make sure to apply with all the requested information, as laid out in the job overview below.Requirements:Proven experience as a Hotel Receptionist or in a similar customer service role.Strong communication skills and ability to multitask.Proficiency in hotel management softwareand MS Office Suite.Fluent in Englishadditional language skills are a plus.Ability to work in shifts, including weekends and holidays.Friendly and professional demeanor with excellent customer service skills.Problem-solving abilities and attention to detail.Benefits:Competitive salaryOpportunities for career growthEmployee discounts on hotel servicesFlexible working hoursThis position is fulltime 40hrs a week.AMRT1_UKCT