Client Manager

THE COMPANY
Our client have been a global leader in business travel for almost 30 years.

THE ROLE
Our client is looking for a Client Manager to join their Business Travel team.

Client Manager key responsibilities:

• Manage a diverse customer portfolio.
• Ensure customer satisfaction through effective client management practices.
• Build enduring relationships across customer organisations.
• Collaborate with support teams to resolve issues and provide feedback for improvements.
• Plan and develop partnership plans to measure success and identify areas for improvement.
• Facilitate smooth transition to new contracts and frameworks, including site testing and planning.
• Review travel patterns and recommend policy changes for optimal value.
• Conduct booker training and engagement sessions, providing feedback for continuous improvement.
• Analyse customer data to identify saving opportunities and ROI.
• Provide feedback, support, and customer insights to the Client Services management function.
• Stay updated on travel industry news, market intelligence, and competitor activity for strategic input.
• Conduct regular meetings and communication to build strong relationships and implement action plans.
• Participate in monthly team meetings, providing a strategic overview of clients and identifying risks and opportunities.
• Keep Lead Client Manager and Head of Client Services informed on client updates, opportunities, and outcomes.
• Retain and develop business opportunities.

THE PERSON

Client Manager key experience, skills and qualifications:

• Minimum 2 years experience within Travel industry Account Management.
• Previous experience managing multiple projects.
• Proven ability to collaborate with a variety of clients and stakeholders.
• Excellent focus on client relationships.
• Passionate about business growth.
• Excellent written and verbal communication.
• Strong analytical skills and ability to work under pressure.