Bodyshop Receptionist

Bodyshop Receptionist | Accident Repair Industry | Oldbury, Birmingham | Full-Time | £26,000 - £28,000 Are you looking to join a dynamic and customer-focused team within the accident repair industry? We are recruiting for a Bodyshop Receptionist on behalf of our client, a well-established and growing company in Oldbury. This role is perfect for someone with a passion for delivering exceptional customer service, coupled with experience in a busy automotive environment. About the Role: As the first point of contact for customers, you will play a key role in providing a seamless customer journey. You'll be managing customer interactions, explaining the repair process, and ensuring smooth coordination between the bodyshop team and clients. If you thrive in a fast-paced environment and enjoy multi-tasking, this could be the role for you. Key Responsibilities: * Greet customers in person and over the phone, ensuring they understand the repair process and feel confident in the services provided. * Coordinate vehicle bookings and returns, managing the workflow to ensure efficient bodyshop operations. * Handle customer queries and liaise with the workshop to ensure accurate communication. * Organise replacement vehicles when required. * Manage administrative tasks including invoicing for parts, excess payments, and sales. * Keep customers updated on the progress of their repairs. * Arrange vehicle recoveries as needed. The Ideal Candidate: * At least 3 years of experience in a fast-paced, customer-facing role within the accident repair industry or a similar environment. * Strong IT skills, including proficiency with Microsoft Office and bodyshop management systems. * A solid understanding of the accident repair process and motor vehicles. * Highly organised with the ability to juggle multiple tasks in a busy bodyshop. * Excellent communication skills, both verbal and written, with a proactive and positive attitude. * Knowledge of BSI standards and administration would be advantageous. What’s in it for you? * Join a forward-thinking company with strong values and a commitment to excellent customer service. * Work with a dedicated team where your contributions will be valued. * Opportunities for growth and progression within the company. * Competitive salary with the chance to showcase and expand your skills in the automotive industry. If you’re passionate, organised, and ready for a new challenge, we’d love to hear from you