Box Office assistant - London

Role SummaryThe British Museum: Box Office AssistantVisitor and Security Services: Visitor ServicesPermanentFull-Time£26,084 per annumApplication deadline: Midday on Wednesday 30 October 2024Interview dates: Tuesday 12 November, Wednesday 13 November 2024The Visitor and Security Services Department (VSS) works across the Museum to ensure our visitors are able to make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum’s collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK’s leading visitor attraction and welcomes over 6 million visitors a year.This is an exciting time to join a dynamic and developing Department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here https://www.britishmuseum.org/about-us/jobs/vacancies-visitor-and-security-services-departmentWhat are the key responsibilities of the Box Office Assistant role?Working within our call centre, as a Box Office Assistant you will play a key role in providing a high quality service to customers contacting the UK’s number one visitor attraction. This will involve answering a large number of calls and using your knowledge of the Museum and its public programme to deliver an excellent information, sales and booking service, including selling and promoting the sale of tickets to exhibitions, lectures and other ticketed activities, ensuring that every caller receives the same high quality of service.What might a normal day look like?You will be part of a team, providing information and guidance to visitors as well as processing all ticket bookings. This will involve using ticketing and sales systems to satisfy customer needs and proactively address general customer enquiries.The ideal candidate will have existing Box Office or Call Centre experience and the following skills: providing excellent customer service, balancing diverse caller expectations in a demanding and busy environment a confident communicator who can understand customer needs and respond appropriately upselling and cash handling knowledge and use of ticketing systems and processes, and able to keep databases up to date and accurate This role works Monday – Friday 09:40 – 17:15.About the British Museum:Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo Helmet, and the Lewis Chess Men.The Museum offers a competitive benefits package including: Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides) Free entry to a wide range of museums and exhibitions Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections Interest-free travel, bicycle and rental deposit loans Professional and personal development opportunities Employee Assistance Programme Discounts on food and gift shop purchases Additional details:For more information about this role, please see the job description.If you have any additional needs that we should be aware of in order to support you with your application, please provide details to [email protected] British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.