General Manager at Tap East

Tap East are searching for a General Manager to oversee their bar operations at their Stratford taproom.

Responsibilities:

• Oversee the day-to-day operations of the bar, ensuring smooth and efficient service.
• Recruit, train, and manage a high-performing bar staff.
• Foster a positive and inclusive work environment.

Guest Experience:

• Ensure exceptional customer service, exceeding guest expectations in every interaction.
• Handle customer inquiries and complaints promptly and professionally.
• Maintain a clean and inviting bar environment.

Operations Management:

• Manage inventory, ordering, and stock control to minimize waste and maximise profitability.
• Ensure compliance with all health, safety, and liquor licensing regulations.
• Monitor and analyse sales data to identify trends and opportunities for improvement.
• Possess a deep understanding of beer styles, brewing techniques, and our own craft beers.
• Educate staff and guests on our beer offerings and craft beer culture.

Marketing:

• Social Media planning to ensure that social media is used to its best effect (Twitter, Facebook, Website, etc.).
• Visual Marketing for events and promotions.
• Assist with other company-related events.

Minimum Requirements:

• Must be a personal license holder.
• Minimum 3 years of experience in a bar management role, preferably in a craft beer setting.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Proven track record of delivering exceptional customer service.
• Knowledge of liquor licensing regulations and health and safety standards.
• Passion for craft beer and a desire to contribute to a growing brewery.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Discounts on our craft beers and merchandise.
• Discounts from other retail outlets in Westfield.