Hotel Receptionist

We are looking for a friendly, professional, and customer-focused

Hotel Receptionist

to join our team at Montogo Resorts Somerset at Charlton House. As the first point of contact for guests, you will play a vital role in ensuring a positive guest experience from check-in to check-out. Key Responsibilities:

Greet and welcome guests

upon arrival with a warm and professional manner. Manage check-ins and check-outs

efficiently, ensuring guest satisfaction. Answer phones and emails

to address guest inquiries, reservations, and requests. Handle bookings and reservations , ensuring accurate data entry and availability management. Provide information about

hotel services, local attractions , and assist with guest needs. Handle payment transactions , including cash, credit card, and invoicing. Resolve guest complaints

and issues promptly and professionally. Coordinate with housekeeping and maintenance

to ensure rooms are ready for guests.

Requirements:

Proven experience as a

Hotel Receptionist

or in a similar customer service role. Strong communication skills and ability to multitask. Proficiency in

hotel management software and MS Office Suite. Fluent in Englishadditional language skills are a plus. Ability to work in

shifts , including weekends and holidays. Friendly and professional

demeanor with excellent customer service skills. Problem-solving abilities and attention to detail. Benefits:

Competitive salary Opportunities for career growth Employee discounts on hotel services Flexible working hours This position is fulltime 40hrs a week. AMRT1_UKCT