Operations Manager
Sunbury-on-Thames
35,000- 40,000 per annum + Car
Are you an ambitious Operations Professional with a passion for efficiency and excellence? Do you thrive in dynamic environments where your organizational skills and leadership can make a significant impact?
What will the role involve?
- Report daily spend & service analysis to General Manager using designated Contract Performance Reports.
- Managing the service in line with the customer expectations and KPI's
- Answering customer queries via email and phone, problem solving and communicate all issues with the General Manager as required.
- Ensuring all drivers are in full uniform and delivering this within the uniform budget.
- Drive and Enforce company standards and protocols and ensure they are being met.
- Monitoring all driver rotas and ensuring holidays are covered whilst not exceeding set salary budgets.
- Deliver and maximise on each contract.
- Oversee and Utilise all systems and software's to manage driver behaviour - Take any actions to correct driving issues and speeding.
- Work closely with internal teams and make sure all the correct van and driver information is shared to ensure smooth booking and allocating across the business.
What will you ideally bring to the role?
- Proven experience in Operations Management and a passion for logistics & operations.
- Ability to be decisive and work in a fast paced environment.
- The ability to bring your team along on a journey of change.
- Strong Excel skills.
- Strong leadership and ability to work autonomously.
- Excellent organisational and leadership skills.
- Ability to manage and motivate a diverse team.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Flexibility to work in a fast-paced, dynamic environment.
If you are a dedicated and experienced Operations Manager looking for a new challenge, we would love to hear from you.
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