Customer Service Coordinator, Leicester

Role Overview:In a Nutshell…We have a new opportunity for a Customer Service Coordinator to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Coordinator you provide an exceptional customer care service to all Vistry Clients in accordance with the guidelines specified within the associated contract conditions. The Customer Service Advisor will provide an exceptional customer care service to all Vistry customers, managing reported defects from handover for 24 months.   Let’s cut to the chase, what’s in it for you…Competitive basic salary and annual bonusCompany car, car allowance or travel allowanceUp to 33 days annual leave plus bank holidaysPrivate HealthcareEnhanced maternity, paternity and adoption leave Competitive contributory pension schemeLife assurance – 4 x your annual salaryShare incentive schemesEmployee rewards portal with many more benefits…In return, what we would like from you…Behave in line with our company values – Integrity, Caring and QualityExcellent customer focus with construction based customer service background preferredGood working knowledge of Excel, Word and OutlookExcellent communication skillsConfident phone mannerOrganised and self motivatedAble to work as part of a small team with established processes and proceduresThe ability to manage difficult customers over the phone and understand and explain building related issues.Accurate and consistent approachPractical knowledge of NHBC, LABC & Premier Guarantee guidelinesExperience in a Customer Service role within the housebuilding industryPositive attitude towards teamworkMore about the Customer Service Coordinator role…Handle incoming Customer callsLogging and allocation of reported defects on web-based softwareProgress chase defects with staff and the supply chainWork within agreed SLAs, which vary from contract to contractIdentify trends and common issuesConfirm defects are correctly reported and filter out damage, vandalism and mis-useDevelop working relationship with key contacts at Housing Associations and SubcontractorsPositive communication with Customers via email and telephoneHandle complaints in a sensitive and consistent mannerMake decisions about progressing difficult issues and identify when internal escalation is necessaryWork within NHBC (or equivalent) guidelines and standard industry practiceFinally, let’s tell you a bit more about us…We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1Job Type: Permanent - Full TimeLocation Detail: Penman House, 1 Penman Way,Grove Park, Leicester, LE19 1SY