Contact Centre Advisor

Our client are now seeking talented Aftersales Contact Advisor to join our successful Aftersales Contact team in Hedge End. The main objective of the role is to maintain a friendly and efficient customer interface for service work Key Objectives of the role: Responsibility for inbound service and maintenance booking Making outbound calls to existing customers Producing service plan quotations Increasing customers retention Essential Skills/Experience • Experience of working in a similar role • Excellent customer service skills • Excellent customer satisfaction skills • Confident communication skills • Compliance (experience of working within a regulatory/process orientated environment) • Organisation skills and being able to manage multiple customer appointments. • Strong administration skills including: diary management, time management and record keeping. • Ability to show initiative and actively follow up and maximise every sales opportunity. What can we offer you? • Fantastic team environment • Competitive rates of pay • Uncapped earning potentials • Career development and progression opportunities • Family run business where you will be a valued employee