AKR RLO 006
Job Title: Resident Liaison Office
Location: London
Salary: £29,000-£34,000 (dependent on experience)
Type: Full-time, permanent
3D personnel are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works in social housing in London and surrounding areas.
This position is covering a variety of planned works within social housing properties, and our client is looking for candidates with a minimum of 2 years of experience working as an RLO.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance, and major works programmes. You will prevent and limit dissatisfaction and resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client, so previous experience working for a main contractor on similar projects is ideal but not required as training is given on the job.
Key responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving license
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms.
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have.
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are the key to the group's success.
Job Types: Full-time, Permanent
Pay: £29,000.00-£33,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Resident Liaison: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Next Steps: If you are an experienced RLO, we want to hear from you! Apply now to discover more about this exciting opportunity and discuss your suitability for the role.
About Us: 3D Personnel Ltd. specialises in working within the construction sector, partnering with companies that design, construct, and maintain the built environment. In addition to this advertised role, we also place professionals in positions such as Assistant Site Managers, Site Supervisors, Site Managers, Senior Site Managers, Contracts Managers, Project Managers, Construction Managers, Construction Directors, and Construction Project Directors.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.