Internal Communications Manager

Key Responsibilities: Day to day delivery of Internal Comms projects & content: Work with the Corporate Communications team and senior leaders to deliver the internal communications strategy Develop, deliver and evaluate annual internal communications and engagement plans Provide strategic communications input on people-related projects including activities coming out of our new People Strategy Work closely with the People and Culture team in a business partnering approach, providing strategic advice and delivering communications for projects Develop approaches to measure the success of internal communications, and report on results Design approaches and lead activities to help staff engage actively in developing and delivering core areas of our work, from organisational strategy to our Diversity, Equity and Inclusion (DEI) commitments Manage strategic and prioritise internal communications projects Manage most communications with staff, ensuring a meaningful and balanced flow of corporate announcements, updates from across the business areas, newsletters, admin messages and internal communications part of wider integrated campaigns Support engagement processes with staff across all areas of the organisation Maintain and evolve internal comms channels including our intranet Support communications to staff in the event of a crisis or urgent event Manage all costs relating to internal communications Develop our internal tone of voice based on our brands’ personalities and values Draft and/or edit all written internal communications to high standards. Work with corporate comms and content leads to develop engaging content across a multiple of channels Liaise across all parts of our organisation to gather and unearth top-notch content, driving a strategic approach to informing, educating and engaging staff Execute and commission communications products in a variety of formats Build strong and trusted relationships with colleagues across the organisation Working with the People & Culture team and Operations team as key stakeholder groups, taking a business partnering approach, including supporting communications with our Staff Forum Successfully work with senior leadership team Support efforts to drive the success of the corporate communications team, processes and ways of working Excellent copy-writing and copy-editing skills, with ability to flex tone as required and attention to detail - such as staff emails/updates, briefing & speaker notes for leadership, staff newsletter, PPT presentations & agendas Project Management of different projects in an effective way Comfortable flexing between strategic thinking and day-to-day delivery Confident working with senior leadership and managing stakeholders Ability to organise staff events onsite and externally – planning, logistics, tech & AV support, itineraries & presentations Excellent at building relationships, collaborative with a win-win approach to negotiating Comfortable with emerging ways of working, and working across teams Ability to brief and manage external agencies – including collating & managing feedback Leading communications to support organisation growth or change and new ways of working (desirable) Designing and delivering successful engagement activities Managing multiple tasks and projects, troubleshooting where needed Strong understanding of the role of internal communications in building and nurturing organisational culture and performance Using content and multiple channels strategically to inform and engage staff Strong understanding of translating a brand into effective content for internal audiences Producing a range of content formats including photography and film Working knowledge of SharePoint or equivalent, and of harnessing the opportunities it brings for comms and engagement Experience working closely with People/ People & Culture/ HR teams and other stakeholders Experience in delivering communications in a change context or working through organisational change Experience of line management Knowledge and qualifications: Proficient in MS Office Suite in particular PowerPoint Good working knowledge of SharePoint Understanding and experience of implementing HR policies and practices Good working knowledge of Mail-Chimp or similar mass mailing platform Good working knowledge of metrics for internal communications and engagement Good working knowledge of internal communications relating to diversity, equity and inclusion work Support change communications across the organisation as required, working with the Head of Corporate Communications and wider communications team Abilities and Attributes: Proactive, solutions-focused and able to work well under pressure and manage multiple projects Experienced in managing internal comms in NFP or Commercial Business Can do-attitude and hands-on approach Committed to continued learning and improving Interest in trends and technological advances that support internal comms Commitment to championing audience needs and acting on feedback Committed to embedding diversity, equity and inclusion in everything we do Benefits: Up to 12% employer pension contributions Annual personal development budget Annual health and wellbeing personal allowance Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme