Customer Service Administrator

Our client We have recently partnered with an exceptional business who is expanding at a rapid rate and they are now looking to hire within their contracts division to support with a large variety of clients. They are extremely successful in service delivery and consistently grown year on year due to their reputation in the market in addition to excellent referrals from existing business. They offer full training from day one and have a very support working culture for you to continue to learn and grow your skills. Job description This role would suit an individual who is looking to expand their administrative skills and enjoys working well under pressure to achieve client service delivery goals. The main duties will include:- * Acting as the first point of contact for all client queries and dealing with responses in a professional manner. * Working in a team dynamic to ensure all service targets remain a priority. * Answering incoming calls and responding to customers over email regarding an updates on logistical information. * Liaising with the external teams to carry out engineering project work efficiently and advising on workflows. * Dealing with all compliance in an efficient manner and updating the CRM system with attention to detail being applied at all times. Key skills * Team player * Customer service driven * Ability to multi task * Organised * Adaptable to changing workloads What’s on offer? * Full training provided * Hugely supportive team * Training and progression * Health and wellbeing support * Promotion within the business