Service Delivery Analyst

Role : Service Delivery Analyst Location : West London – hybrid working Salary : £30,000 – 35,000 + benefits We have a great opportunity with a global food and manufacturing company, providing 1st/2nd line support as a Service Delivery Analyst, as part of their UK-based IT Infrastructure and Operations team. You’ll be supporting the organisation’s internal and external IT requirements, providing day-to-day and project support to employees, dealing with issues regarding IT equipment and services such as mobile devices, printers, PCs, servers, networks, facilitating meeting rooms and telephony (mobiles & VoIP). You’ll work with outsourced vendors to resolve issues, coordinating and owning IT problems, alongside supporting the department with other IT-related issues. Job description : Act as a key point of contact between employees, the ICT Services team and 3rd party specialist partners. 1st line support in areas such as: desktop PCs, mobiles, laptops and devices, tablets, software, operating systems, applications and any other relevant technology. Ensure incidents raised are accurately logged, communicated and managed through to conclusion using the relevant helpdesk software Deliver solutions to employees when dealing with existing software such as MS Office products, O365, Teams, etc. Escalate unresolved incidents to the relevant internal or external parties. Contribute to documentation, to aid in improving response and fix times. Involvement in desk moves, patching network connections, moving IT equipment as required. Assist in training on equipment and system use for employees. Experience required: Relevant previous experience in a 1st/2nd line support role, providing on-site and remote support Microsoft Office & Windows desktop environment experience Experience with network connectivity, WIFI connections, tethering computers to phones Familiar with BYOD, phones and tablets in a corporate environment Experience with building, configuring and troubleshooting Laptops/PC, Mobile phones, printers and tablets Able to communicate with a range of stakeholders, including those at a senior level Nice to have : Any relevant IT qualifications If you’re interested in learning more about this opportunity, please get in touch! Thank you.