Customer Service Representative

Do you know the difference between your rigatoni and your reginette? We are currently recruiting for a full-time permanent Customer Services Agent with persuasive communication skills and a driven personality to join our team in South London. If you believe that customers matter and love talking to people, can problem-solve on your feet and want to work for a fun and energetic start-up then we want to hear from you. You will be joining our fast-growing office and as we grow you will become an integral member of the team and office. You will have good sales and people skills, will listen to customer needs, and have a good understanding of customer services. The ideal candidate will be able to work with a high level of intensity and always focus and provide our customers and staff with a smile - to maintain a positive working atmosphere. This is a high-volume position that requires you to work quickly with strong attention to detail. You will be required to work unsupervised with focus and accuracy throughout the day and at times you may be expected to work on other administrative tasks. Colliers Wood & WFH, Monday - Friday only. You will: · Develop an extensive knowledge of Nonna Tonda and our products · Answer inbound customer calls · Call customers who email in with issues to add a personal touch to our service. · Work efficiently with enthusiasm and pace · Represent Nonna Tonna in a friendly and approachable manner during all your interactions with our customers · Daily management of emails and phone calls · Can work independently · Use your initiative to solve customer problems in a timely manner and minimise the cost to the business. Desired: · Some sales and customer service experience - not essential · A solid understanding of Zendesk and ReCharge are advantageous however not essential · Accuracy and attention to details · Reliable can-do attitude · The desire to succeed · A logical and organised approach to your work · Happy at problem-solving · Patience · Excellent communication skills · Reasonable computer skills · Team player Benefits · Work laptop · 29 Days holiday · Plenty of free pasta · A fun working environment · A flexible working environment allowing you to work from home up to 2 days a week. · An open working environment that will allow you to have a voice whilst learning and from others around you. · Lunch provided each day you are in the office · Free onsite parking This role will morph and change as the company and the team grow, we are looking for individuals who can embrace this and show initiative.