Field Service Engineer

Areas covered: Oxfordshire & Home Counties (Herts, Beds, Bucks, Cambs), East Anglia (Norfolk & Suffolk)

Salary: Up to 60,000pa + Company Vehicle

Benefits: Annual bonus, enhanced pension, private healthcare & dental, life assurance

Overview

We are seeking a skilled Field Service Engineer to join our team. You must have a strong background in servicing and maintaining heavy goods vehicles (HGVs), buses, and ideally hybrid vehicles.

This role requires a combination of Mechanical understanding, technical expertise, problem-solving skills, and exceptional customer service.

As this is a field based role covering a large area, you will be home based with regular client site visits across the Oxfordshire, Home Counties and East Anglia regions.

Responsibilities

• Conduct routine maintenance and repair work on HGVs, buses, and hybrid vehicles
• Diagnose vehicle issues and provide efficient solutions
• Perform quality inspections to ensure vehicles meet safety standards
• Communicate effectively with customers, providing updates on service appointments and addressing any concerns
• Keep accurate records of service and repair work
• Stay updated on new technologies and industry developments to provide the best service

Qualifications

• High school diploma or equivalent; vocational training or certification in automotive technology is preferred
• Proven experience as a Field Service Engineer or similar role, with a focus on HGVs, buses, and/or hybrid vehicles
• Strong mechanical and electrical skills, with the ability to troubleshoot and repair complex vehicle systems
• Excellent customer service and communication skills
• Valid driver's license and clean driving record
• Willingness to work flexible and unsociable hours and travel as needed

Day-to-day

• Travel to customer sites to perform maintenance and repairs
• Work independently and as part of a team to ensure timely and effective service
• Use diagnostic tools and equipment to identify vehicle issues
• Interact with customers to understand their needs and provide exceptional service
• Keep detailed records of service work and parts used