Customer Support Advisor

Customer Support Advisor – Full-Time Competitive salary, with opportunities for growth. REDRUTH Are you a customer-focused professional with a passion for solving technical problems? Do you thrive in a fast-paced environment where no two days are the same? Looking to elevate your support skills with a growing and dynamic team? We’re looking for a Customer Support Advisor to join a forward-thinking company, delivering top-tier 1st and 2nd line technical support to a global customer base. If you enjoy working with cutting-edge technology and have a strong customer service background, this could be your next big opportunity! What’s the Opportunity? As a Customer Support Advisor, you’ll be a key part of a 24/7 Global Customer Support Team, providing technical support for both maritime and land-based customers. You’ll troubleshoot, resolve issues, and manage a variety of customer queries related to products, services, and billing. This role involves monitoring network operations and ensuring that customer concerns are addressed promptly and efficiently. You'll be part of a team that values continuous learning, offering great opportunities for internal growth. What You’ll Be Doing: Responding to customer enquiries quickly and professionally, ensuring all issues are resolved within agreed service levels. Logging and managing customer interactions through internal systems for smooth case tracking and transparency. Providing 1st and 2nd line support across day and night shifts, ensuring seamless communication between team members. Proactively monitoring systems and networks, investigating issues, and issuing outage reports. Managing cases through to resolution, collaborating with internal teams and external partners as needed. Recommending improvements to customer care programmes and internal processes. Assisting with customer satisfaction surveys to maintain high service standards. Who We’re Looking For: Experience in a customer-facing role, ideally with exposure to technical support environments. Strong computer literacy and a clear, confident telephone manner. Ability to work independently and manage tasks efficiently without supervision. A desire to continuously learn new systems, products, and services. Strong multitasking and time management skills in a busy, high-pressure environment. Bonus Points For: Experience with satellite or mobile communication systems like Inmarsat, VSAT, or Iridium. Knowledge of networking systems, including Cisco and HP switches. Familiarity with IP networks and technical troubleshooting. Why This Role? This role offers the opportunity to work with a dynamic, growing team that values innovation and proactive problem-solving. You’ll be part of a fast-paced, collaborative environment that supports your professional development and technical training. What’s In It for You? Competitive salary, with opportunities for growth. Ongoing training and development in technical skills and customer service. The chance to work with a talented and supportive team on cutting-edge technology. Ready to Apply? If you’re a tech-savvy, customer-oriented professional looking to take the next step in your career, we’d love to hear from you! Apply now with your CV and reference Customer Support Advisor/24 Don’t worry if you don’t meet every single requirement—what matters most is your drive, attitude, and willingness to learn. This company is all about building a diverse team, so if you like the sound of this opportunity, let’s chat! Application Process: To apply, please send your CV to Danielle Watson Smyth Closing Date: Applications will be reviewed on a rolling basis until the position is filled. TalentTide is committed to equal opportunities and welcomes applications from all qualified candidates