Customer Service Administrator

Customer Service Administrator

Based at our Watlington office

Permanent, Full-time, Monday - Friday 37 hours

25 Annual Leave + UK Bank Holidays (with option to buy/sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP

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Are you a Customer Service Administrator looking to take the next step in your career by joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet?

If so, we have a fantastic opportunity to join our leading, well respected water technologies company, where you will play a pivotal role in working as part of a team within ELGA LabWater.

You will be the first, and key, contact for all of ELGA business partners (customers) for sales, pricing, technical, order, and shipping queries. Providing fast and efficient administrative support, whilst maintaining the highest level of customer service, ensuring compliance of company policies and procedures.

Some of your responsibilities will include;

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Liaising internally and externally, ensuring the highest level of service is provided to the Partner to meet their requirements in line with KPI’s

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Progressing existing client issues and updating the business teams accordingly

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Ensuring that all relevant information that is partner specific is updated and noted on the relevant documents and systems

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Owning all partner returns and issues to completion

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Working closely with the Business Managers and account receivable teams.

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Processing all orders in line with KPI’s

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Managing quotation requests and providing accurate information to the customer

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Managing backorders and relaying information regarding delays to the customer in advance

What do we need from you?

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Experience of having worked in a Customer Service, Sales/Commercial Support, Call Centre, Administration role

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Strong communication skills, both verbally and written with the versatility to communicate at all levels

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Ability to really listen to what the customer needs and understand the urgency required

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Confidence in handling challenging conversations and working well under pressure

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A team player with a real sense of delivering great support and service to everyone you interact with

What’s next?

If you feel this role is suited for you, click on the “Apply” button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps.

Our promise to you

We know that the expectation of a good role goes both ways, so alongside your salary, you will be part of our market leading pension and share scheme. This is in addition to our extensive benefits package which includes 25 days annual leave, a range of employee discounts and employee referral bonuses - as we’d like nothing more than to give your family and friends an opportunity too! Also, to help you a little further, we provide mental health and financial support, so you know exactly who to lean on whenever you need to.

Apply today, so we can make a difference for generations to come.

Diversity & Inclusion

At ELGA, we’re proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully