Remote Engineer:in (m/w/d)

Hybrid Status: Mostly Remote 1-2 days in office a week Our client is seeking a skilled CX Engineer with a strong background in modern contact centre technologies to support NICE CX One. Work together with cross- functional teams to improve the functionality of contact centre applications, including IVR systems, web and chatbots. Oversee CRM integrations including Salesforce, ServiceNow and SAP, to make sure you have unbroken data flow and improved customer service possibilities. Strong understanding of CRM systems particularly Salesforce, ServiceNow and SAP. Experience in IVR Development and implementation. Knowledge of Web and chatbot development and integration. Proficiency in NICE or other Workforce management platforms are a bonus. Fluency in programming languages like JSON, Java, C# or Python is desirable. To be considered, please ensure you complete your application on the Computappoint website.