Sales Account Coordinator

Ellis Mason have partnered exclusively with Royston based employer to help them find a SALES ACCOUNT COORDINATOR. The SALES ACCOUNT COORDINATOR managing the relationships of both new and existing customers. Taking ownership of the order process through its full cycle from quotation, through to delivery and aftersales care.  To be considered for the role of SALES ACCOUNT COORDINATOR you will need to have experience in order management and responsibility for discussing products and offering alternatives.  THE SALARY & BENEFITS Salary of up to £37,000 Small annual bonus given by company Monday to Friday office hours of 9am-5pm with 30 mins lunch on a permanent, full time basis 25 days holiday plus 8 bank holidays (5 days must be kept for the Christmas break) + 8 bank holiday days 5 x personal half days per year to be used for personal appointments such as Doctors, Hairdressers, Dentist, etc Free on-site gym classes membership Pension scheme - 5% contributed by employer when you contribute 3% Christmas party! Free on-site parking THE JOB The main duties included within the role of the SALES ACCOUNT COORDINATOR, are: Managing the sales order process from initial enquiry through to delivery Contact for new customer queries Liaising with factories to gather pricing and product information Creating and providing quotations Uploading new products onto the ERP system Creating new customer accounts on the CRM system Monitoring existing customer credit limits alongside finance teams Communicating order updates to directors and sales teams Confirming delivery dates to customers and keeping them up to date with order progress to ensure on time delivery Communicate with customer on a regular basis on order progress, lead times, delays etc. Through emails, portals, MS Teams and various other platforms Maintain updated reports on all key client order status Develop a relationship with customers, ensure their requests for information are met asap Putting together customs paperwork and packing lists for international shipments Pro actively communicate with customers any business updates