Customer Service Advisor

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays) Hours - 7.00 - 4.30 Monday to Friday Jewson Partnership Solutions, Richmond Walk, Plymouth, PL1 4LL Key Responsibilities Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey Keep the branch and yard looking clean and tidy, to make a great first impression on our customers Maintain stock levels, carrying out regular stock counts Work with colleagues to suggest opportunities for improvement On occasions drive our van to assist with customer deliveries What's in it for you? A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognised and valued Opportunities to grow your skills and career within our organisation Flexible working arrangements to help you balance work and life Required Skills and Experience Previous industry experience preferred but not essential Experience in a customer facing environment Experience in plumbing and heating is beneficial Passion for working with people A positive can-do attitude About us At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today