Reception Manager Restaurant

About Us: Join HERA, a vibrant and welcoming dining experience where exceptional service meets exceptional food. We pride ourselves on creating memorable experiences for our guests through impeccable hospitality and a warm, inviting atmosphere. Role Overview: We are looking for an experienced Restaurant Reception Manager to lead and elevate our front-of-house reception team. This key role oversees every aspect of guest reception, from booking management to resolving customer concerns, while ensuring seamless day-to-day operations. Youll be responsible for hiring, training, and inspiring our host team to provide an outstanding guest experience. Key Responsibilities: Leadership & Training: Recruit, train, and develop a high-performing host team dedicated to creating a warm, efficient, and professional guest experience. Booking Systems Management: Oversee the use of SevenRooms and OpenTable booking systems to optimize seating arrangements and manage reservations effectively. Customer Relations: Handle customer inquiries, complaints, and special requests with a proactive, solutions-oriented approach to ensure guest satisfaction. Operational Oversight: Manage cash handling and end-of-day cash-ups with accuracy and accountability. Team Coordination: Act as the main point of contact for host team members, addressing any staff issues professionally and creating a positive, team-oriented environment. Requirements: Proven experience in a similar role, ideally within a high-volume restaurant or hospitality setting. Proficiency in SevenRooms and OpenTable booking systems. Exceptional leadership skills, with a background in staff recruitment, training, and development. Strong problem-solving skills and the ability to handle customer complaints diplomatically. Solid understanding of cash management and reconciliation processes. Why Join Us? Competitive salary and benefits package. Opportunity to work in a dynamic and renowned restaurant environment. Professional growth and career development within a supportive team. If youre a hospitality professional with a passion for delivering exceptional guest experiences and leading a dedicated team, wed love to hear from you! OpenTable: 3 years (required) Hospitality: 5 years (required) Leadership: 3 years (required) TPBN1_UKCT