Senior Pension Administrator

Role Summary: In this role, you will take responsibility for the allocation and management of work on the team covering member, client and scheme processes. You will be taking a lead on process improvements for clients and processes, to be actively involved in working parties, review and update of SSC process documents (PRM's, Checklists and SOPs) as well as developing/delivering training to the wider SSC team. This is a hybrid position where you will work from any Aptia office, as well as from your home address. Here's what you'll be doing: To lead the scheme events work for allocated clients. Support the increased quality of service delivered by continuous and controlled improvement of processes. Provide coaching, direction, and guidance to junior team members, to create a high performing service delivery team. Ensure Errors and Omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with the SSC Team Manager. To lead on quality service control, maintaining standards, adherence to and implementation of best practice across all SSC processes. Here's what we're looking for: Ability to check pensions calculations to a high standard of accuracy. Full understanding of member calculation processes. Advanced technical expert for the team(s) on scheme knowledge, scheme types and governing legislation issues. In depth knowledge of UK pensions legislation. Ability to communicate with impact to clients, Trustees and members. Analytical Problem solving skills. If you are interested in this role and then we'd love to hear from you. Please go ahead and click apply to submit your CV. Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UKaptia-group.com.