Head of Repairs

Role - Head of Repairs Location - Home based - Regular travel across the Southeast of England Salary - £80,000 - £100,000 per annum + Bonus Additional benefits: company car or car allowance  6% employee matched pension Personal rivate medical insurance + partner Opportunity for personal development - 1 professional subscription per yearMainstay are delighted to be partnered with a large, Hard services contractor. They are seeking to add a key member to their leadership team based in the in the Aldershot location. We are seeking an experienced and driven Head of Repairs to oversee the day-to-day delivery of reactive repairs on a housing contract, supporting a large community and managing a team of skilled mobile tradespeople and a dedicated scheduling team. In this fast-paced environment, you’ll be responsible for handling over 8,000 repairs per month. This is an exciting opportunity to make a significant impact in a dynamic setting. As Head of Repairs, you’ll play a crucial role in shaping the service offering, ensuring that our processes are efficient, customer-focused, and compliant with the highest industry standards. You’ll be empowered to lead, innovate, and drive continuous improvement within a forward-thinking team. Key Responsibilities: Lead and manage the repairs programme, ensuring smooth operations, excellent customer service, and high-quality outcomes. Coordinate resources to ensure that both pre- and post-repair activities are completed efficiently and to a high standard. Take ownership of all aspects of the repairs process, from scoping and budgeting to contract management and delivery of value for money. Monitor the quality of work, resolve issues, and implement lessons learned for continuous service improvement. Ensure compliance with health and safety regulations, including CDM and asbestos control, maintaining rigorous adherence to all relevant policies and procedures. Build and maintain strong relationships with key stakeholders, including clients, contractors, and suppliers, to ensure seamless communication and satisfaction throughout the repair lifecycle.Requirements: Deep knowledge of housing maintenance, construction and Service Delivery Strong leadership and people management skills, with the ability to inspire and direct teams. Proven experience in managing reactive repairs in a high-volume environment. Expertise in contract and budget management, with a focus on delivering value for money. A proactive approach to driving policy changes and service improvements. Commitment to delivering top-tier customer service, with excellent communication and problem-solving skills. Expertise in compliance, health and safety and project management to help driver operational success. Strong analytical skills and attention to detail  This is a great opportunity to be a leader in a thriving business, playing a key role in supporting the success of prestigious contract. If you feel you have the relevant skills and experience for this opportunity, please submit your CV for consideration