Sales and Service Administration Manager

Sales & Service Administration Manager- Hybrid- Permanent Salford up to £40k doe Role Type: Permanent – Full time Reports to: Financial Controller Location: Salford, M38 Company Our client Founded in the early 90’s, specialise in the design, manufacture and distribution of their products both in the UK and internationally as well as being a FTSE 100 listed company. Our clients systems are assembled, tested, and distributed from a purpose-built modern facilities in Salford, near Manchester in the UK, with a satellite site overseas producing machined components. This company believes strongly in independence for its businesses, and that responsibility means they need great people who are ready to make a difference at a company level. Position Summary Based in Salford and reporting to the Financial Controller, this role will work within and manage the team responsible for processing orders from our UK customers and international distributors, ensuring that customer orders are planned, despatched and shipped efficiently to reduce unnecessary delay. This is a hands-on role with requirement to understand and develop the various areas of the function to support and manage the diverse customer facing administrative team of six, including Sales and Service Administrators, Production Planner and Shipping Administrator, with a particular focus on driving customer service and process improvements. This role offers the chance to join a fast-growing business in a varied role working closely with the Commercial, Production, Service and Technical Teams within the international distributor network. Responsibilities/Tasks Develop and lead the customer facing administrative roles within the business to support the ongoing growth with responsibility for the following areas: -        Customer Service: Ensure we are delivering a high level of customer service across the transaction streams, answering customer inquiries, providing sales support and resolving order issues -        Sales Operations: Fulfilling new equipment and spare parts orders, working effectively within the team to ensure promised delivery dates are achieved to our UK customers and international distributors -        Service Operations: Ensure service administrative processes support the Equipment Service and Repair being provided across the UK -        Shipping and Customs: Import & Export operations to support the growing procurement demands and increasing volume of our international customer orders and achieve the highest service and appropriate pricing -        Requirements Planning: Ensure we are maintaining appropriate stock levels to allow efficient response to customer requirements ensuring appropriate reactions to specific orders or where MRP recommendations have been generated -        Account management:  Maintenance of customer data in the ERP system and credit control to support the finance team -        Process Development: Seek out continuous improvement opportunities which look to improve our customer service and actively Support the Customer Support Manager, Commercial Team and Financial Controller with improvement projects Requirements -        Strong communicator with experience in managing a team working across different functional areas -        Experience in a manufacturing or product selling business -        Enjoys a varied and fast paced role with a strong focus on Customer Service -        Driven to understand the products and wider business operations -        Experience in import & export and customs compliance -        Ability to work with a variety of people across different levels of the business -        Pro-active with a drive to continually improve processes and best practices -        Desirable – experience working with Sage200 Key benefits: Individual Performance Bonus Scheme paid Quarterly (Bonus scheme up to 12% of salary – double the standard due to line management responsibilities) Company Performance Bonus Scheme paid in December and top up in May (up to 4% dependent on company performance vs budget) Company pension scheme (Matched up to 7.5%) Share incentive scheme (shares in Halma awarded each year % of salary – I can’t say exactly what the % is but I’ve found it to be roughly 2% of salary each year) Company Sick Pay (4-weeks at 75% of full pay) Group Income Protection (long term sickness cover of 66.6%) Group Life assurance (3 x salary standard or 6 x salary for those who have dependants) 14 weeks full pay parental leave (eligible after 6 months service) 25 days holiday (plus bank holidays) option to buy 3 additional days and/or carry over 3 days to the following period If you want to be part of something truly special with real opportunity to grow then this is the role for you. Please send your up to date CV to or call me on (phone number removed) if you require any further information