Company:
CV-Library
Location: Yeovil
Closing Date: 19/10/2024
Salary: £15 Per Hour
Hours: Full Time
Type: Permanent
Job Requirements / Description
Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact centre / helpdesk or office-based customer service environment then this could be the role for you.
Duties
Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry.
Following up complex customer enquiries to ensure they are resolved
Carrying out administration tasks required that relate to resolving customer contact.
Capturing and updating relevant customer information on systems as required.
Referring to previous calls and logs when handling customer enquiries and/or complaints
Skills and Knowledge
Previous call centre experience or similar front line service experience.
Evidence of customer service soft skills including empathy and taking ownership.
Ability to handle complaints and customer issues
Ability to adhere to scheduled timescales/rota.
Details
£14.44 per hour
Monday to Friday 8.30am – 5.00pm
3-month contract
Share this job
CV-Library
Useful Links