Commercial Insurance Account Manager

Insurance Account Manager £35,000 - £43,000 depending on experience, plus bonus Oxford Hybrid - 3 in the office 2 at home YOU MUST HAVE UK COMMERCIAL INSURANCE EXPERIENCE Global CTS recruitment are working with a client based in Oxford. They're looking for an Insurance Account Manager to join their growing team. The Insurance Account Manager will be responsible for providing an exceptional service to clients and quality support to colleagues. Benefits * 30 days holiday + bank holidays * Generous pension contribution * Private Medical Insurance * Group Life Insurance * Group Income Protection Responsibilities * Working closely with front facing Sales professionals, responsible for the day to day servicing of client accounts * Applies insurance knowledge & principles to day to day work queries * Ability to apply standard policy wording, extensions and limitations * Has a general understanding of the underwriting, claims and broking processes * To act as point of reference with insurers and dealing with negotiations * Working always to business operational standards, policy and processes * Having awareness of the different distribution channels * To build positive working relationships with internal colleagues and teams * To use client applications accurately and as defined by the business including invoicing and maintaining quality data * To look for opportunities to satisfy client needs with other services and products, passing those opportunities to internal colleagues * To maintain own learning Qualifications/Experience * Cert CII or working towards * Minimum 5 years Commercial Insurance experience * Excellent communication, administration and decision-making skills * Sound technical knowledge of the Insurance Industry with reference to commercial insurance * Ability to organise workflow, prioritising tasks and managing own time * Confident in using Microsoft Suite * Working knowledge of broking processes and regulatory standards * Up to date knowledge of FCA compliance rules * Confident in both raising & receiving concerns & know how to appropriately escalate issues * Engage with other team members to achieve better customer outcomes * Consider the wider context of situations & deal with any ambiguities * Consistently role model professional principle, values & personal integrity in order to build trust * Ensure stakeholders have the information & tools necessary to make capable & confident decisions Global CTS Limited No terminology used in this job description is intended to discriminate against a person’s age, race, religion, gender, marital status, colour, disability or sexual orientation. Each candidate is only assessed on their merits, qualifications and abilities to perform the duties of the job described above. In submitting your CV to Global CTS Ltd via email, social media, our website (general submission or vacancy application) or to a Global CTS vacancy via a jobs board you imply consent for Global CTS to process your personal data for the purposes of considering your suitability for vacancies and provision of work-finding services. We will never pass on your CV/details without receiving prior permission from yourself