Income Management Team Leader

Income Management Team Leader Income Management Team Leader Northallerton (Agile) £39,115.17 per annum Permanent Full Time 37 Hours Are you an experienced team leader with a passion for income management and tenancy sustainment? Do you thrive in a collaborative environment where you can lead by example, motivate teams, and manage complex cases? If so, wed love you to join our dynamic Housing Services team at Broadacres! The Role As an Income Management Team Leader, you will play a vital role in leading and supporting a team of colleagues to deliver excellent income management services. Youll ensure that customers are given the advice and support they need to manage their tenancies, with a focus on maximising income, sustaining tenancies, and adhering to relevant legislation. Working closely with the Housing Services Manager, youll take responsibility for the development of policies and procedures and actively contribute to Broadacres' mission, vision, and corporate goals. What You'll Be Doing: Team Leadership: Supervise, motivate, and support a team of colleagues, managing workflow, performance, and priorities. Conduct one-to-ones, appraisals, and recruit new team members when needed. Training & Development: Nurture, train, and develop colleagues to build their confidence, skills, and knowledge in income management services. Complex Case Management: Provide advice and guidance on complex cases, ensuring compliance with relevant housing legislation, pre-court protocols, and statutory guidance. Income Maximisation: Manage strategies for effective income management and ensure customers receive advice and support for tenancy sustainment. Attend court and evictions, ensuring legal action is taken appropriately. Court & Legislation: Attend court hearings, manage evictions, and ensure possession orders for arrears are sought as a last resort. Collaboration & Partnerships: Liaise with local authorities, DWP, and other external agencies to build relationships, organise data exchanges, and stay up to date on welfare legislation. Performance Analysis: Produce and analyse performance data related to rent collection, arrears, legal actions, universal credit, housing benefit, and other income-related activities. Systems & IT: Ensure effective use of IT systems, identifying opportunities for improvement and contributing to system development. Customer Service & Complaints: Resolve escalated complaints and provide top-notch service to both internal and external customers. Quality Assurance: Devise and implement a quality assurance framework for income management services, ensuring continuous improvement. Who Were Looking For: Experienced Leader: Experience in supervising and leading teams, with a strong focus on workflow management, training, and performance monitoring. Income Management Expertise: In-depth knowledge of income management, rent collection, arrears, and welfare legislation, with experience in attending court hearings and managing complex cases. Collaborative & Strategic: A team player who works well with colleagues across departments, promoting collaboration and strategic thinking to drive organisational goals. Customer-Focused: Strong customer service skills with the ability to provide detailed advice and support on income management and tenancy sustainment. Data-Driven: Ability to produce and analyse performance data to ensure high standards of income management and service delivery. IT Proficiency: Strong understanding of IT systems and digital tools, with the ability to identify and implement improvements. Excellent Communicator: Exceptional written and verbal communication skills, with the ability to explain complex information clearly to customers and colleagues. Qualifications & Special Requirements: Driving Licence: A valid UK driving licence, with access to a vehicle and appropriate insurance. Flexible Working: Ability to work outside of normal office hours, including participation in the management on-call rota. Commitment to Diversity: A strong commitment to valuing and promoting diversity and inclusion in the workplace. Corporate Alignment: A passion for working towards Broadacres corporate plan, mission, vision, and values, promoting the organisations goals. What We Offer: Competitive Salary: Reflective of your experience and the responsibilities of the role. Professional Development: Opportunities for continuous training, learning, and career progression. Supportive Work Environment: A collaborative workplace that values your contributions and supports your growth. Agile Working: Enjoy flexible working arrangements to support your work-life balance. Comprehensive Benefits: A range of benefits, including a pension scheme, to support your wellbeing and personal development. Why Broadacres? At Broadacres, we are committed to delivering high-quality housing services and supporting our communities. We value diversity and inclusion and strive to create a positive working environment where all team members can thrive. By joining our team, you will play a key role in shaping the future of income management and helping to sustain tenancies in our community. Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment! TPBN1_UKTJ