General Manager (Ritzy)

Are you a leader someone that leads by example, galvanises the spirits of your team and empowers them to deliver an unbeatable customer experience?

Is this you? If so, you could be our next General Manager of theRitzy Picturehouse, working closely with the Regional Manager deliver the Picturehouse vision & strategy.

Our cinemas are community hubs, being places you can eat, meet & greet whilst providing an immersive cinematic experience of joy and happiness. The key to this being a success, is having a formidable team of passionate people to run the cinemas and an inspiring leader driving them to deliver unforgettable experiences to our customers.

• Full time
• Permanent

• You will be working closely with the Regional Manager to communicate and deliver the Picturehouse operations & marketing strategy across your cinema to achieve the highest quality customer experience possible, including connecting with the local community.
• You will be leading a team of 37people that fulfill a variety of roles from Customer Service Team Members through to Maintenance. This will also include encouraging your team to continue their learning and career development via our internal E-learning portal.
• You will help your team work towards key targets & KPIs that are used to improve revenue and cinema operations whilst keeping on top of cinema P&L and aiming to grow EBITDA

• You will be able to demonstrate previous experience of managing large teams in a retail, hospitality or any other customer facing industry. This includes running the general operations from health & safety to establishing best practices.
• You will be someone who isn't scared of leading by example, as this is a role where you will be required to be hands on and jump into various roles on the cinema floor on occasion.
• You DON'T need cinema experience but having a passion for movies, the world of entertainment and the arts will go a long way!
• You will have experience overseeing onsite events and understand how to connect with the local community to market these initiatives.

The closing date for this position is 25/10/2024 at 23:59