Customer Billing Specialist

RLE International is working on behalf of their Essex based Automotive Client, who are currently looking for a Customer Billing Specialist to support and join their expanding team. Fluent in GERMAN preferably and/or (French, Spanish, Italian) Our client offers a wide range of unique opportunities available to suit some of the best people and brightest minds in the automotive industry. Position Description: Rate: £23.18 (via Umbrella PAYE) increasing to £28.03 after 13 weeks under AWR’s – Agency Worker Regulations Our client’s new global business is committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with our client’s ecosystem, helping customers' businesses thrive today and into the new era of electrification. Job Summary: Reporting to our client’s Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Telematics and Data Services customers. This role plays an important function within our client’s Enablement Organization to ensure a seamless invoicing & payment experience for the customer. Key responsibilities include: * Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships. * Lead end-to-end aging receivables process to ensure timely payment. * Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues. * Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system. * Identify and escalate complex issues to management, as necessary. * Ensure compliance with billing and accounting regulations and company policies. * Support market communication via email in languages other than English and German, as needed. * Analyze and report on accounts receivable and billing metrics. * Issue dunning letters & suspension of service notifications. * Showcase a strong balance between protecting revenue and doing what is right for the customer. * Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings Basic Requirements * Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field * Proven track record of resolving complex customer concerns and aged receivables. * Proficiency in English & German (preferably) and/or (French, Spanish, Italian) * Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing. * Experience working with cross-functional teams and in a global, multi-market environment. * Excellent communication, listening and interpersonal skills. * Adaptability and flexibility * Accountability and execution oriented * Curious/challenges the status quo. * Creativity and critical thinking skills * Self-confidence and the ability to work independently. Preferred Requirements * Experience with CRM, billing, and accounts receivable software * Fluent English & German (preferably) and/or (French, Spanish, Italian) * Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment Education Required: * Degree level Additional information: **INSIDE IR35** Location: Stratford, East London Hybrid working – likely to extend to 3 days on site If you have any of the above knowledge and experience, and are interested in hearing more about the opportunities, please apply now. *Please note: Due to the high level of applicants, only successful candidates will be contacted* Eligibility: Due to working on behalf of our client, unfortunately if you require sponsorship for a visa to work in the UK your application will be automatically declined **NO AGENCY CALLING