Technical Product Support Specialist

p b Who we are /b /p p At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions making the people, facilities, and assets safe with our industry-leading security solutions. We are passionate about improving the way the world lives, works, and plays. This is an exciting opportunity to develop the next generation of AI-driven security solutions. Your role will have a large impact, as the technology you develop will be used to protect people, facilities, and assets, at scale – around the world. /p p /p p b What you will do /b /p ul li p Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations. /p /li li p Logging and keeping detailed records of support cases /p /li li p Prioritizing and managing open cases /p /li li p Talking clients through a series of actions to help set up systems or resolve issues /p /li li p Troubleshooting system and diagnosing and solving CEM hardware or software faults /p /li li p Installing and configuring CEM AC2000 software applications & hardware /p /li li p Writing technical Troubleshooting guides, user guides & product release notes /p /li li p Delivering technical product training on hardware or software applications /p /li /ul p /p p b What we look for /b /p p b Essential /b /p ul li p Degree in Computer Science or related subject or relevant industrial work experience. /p /li li p Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience /p /li li p Understanding of Linux including shell scripts /p /li li p Understanding of b SQL /b /p /li li p Experience with Networking and troubleshooting servers/client machines /p /li li p Experience of Virtual Platforms including Guest OS Installation /p /li li p Experience installing and supporting Windows applications /p /li li p Self-motivated to manage your own time independently and must be able to work as part of a team. /p /li li p Willingness to travel /p /li /ul p /p p b Desirable /b /p ul li p Experience in a customer-facing technical support environment /p /li li p Experience in supporting custom software applications /p /li li p Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems /p /li li p Proficiency in any other European language /p /li /ul p /p p #LI-Hybrid /p p #LI-MO1 /p