Customer Service Administrator

Customer Service Administrator Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday, 8.30am - 4.30pm Location: Hybrid to Royston Salary: £22,425 per annum SUMMARY Our client is committed to provide occupational health and wellbeing solutions for employers across the UK. As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction. Provide support and comprehensive product / service information to customers. REQUIREMENTS FOR THIS ROLE Previous customer service skills and experience. Proficient in handling inbound and outbound calls, listening to customers' needs and requests providing helpful solutions to their problems. Proficient use of Microsoft Office and IT Solutions. Diary management experience. Ability to rationalise competing priorities. Confident communicator. Providing services to meet quality assurance targets. Working to and maintaining internal and external KPI`s. Maintaining accurate customer service record. CORE SKILLS & BEHAVIOURS Problem Solving Skills Ability to drive own personal performance and development Managing a complex workload Attentive Interpersonal Skills Ability to quickly and successfully adapt and embrace change Communication skills and strong command Work independently and cooperatively as part of a team Attention to detail Understand the priorities of the organisation and translate them into service priorities Responsible Well Organised Professional in appearance and approach Able to work alone or as a team Trustworthy and Honest Calm under pressure Willing to learn new skills Efficient Enthusiastic and Proactive Possess a positive can-do attitude HOW TO APPLY Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our client's careers website to complete your application. TPBN1_UKTJ