Senior Account Manager

The Yard Creative is looking for an experienced Senior Account Manager to join our growing team and ensure that our clients receive the highest standard of service possible. You will report to the MD and support the delivery of evidential-led research, strategy and design for our clients in the UK and internationally. You will be responsible for the completedelivery of projects. Key duties will include communicating with clients regularly, gathering client briefs, and ensuring projects are delivered on time and within budget while also encouraging further sales from the client; this job role requires core efficient project management skills.You will be willing to work across multiple projects with big brands, entrepreneurs, and startups, working in all sectors, including lifestyle and consumer brands, FMCG, fin-tech, property, and retail. You will be working alongside an integrated team of creatives and strategists who specialise in brand, digital 3D design, research, and strategy during the lifespan of a project, and you will be responsible for resourcing and time planning for the creative and strategicteams, week to week and the months ahead.As the first point of contact for clients, you will be responsible for all aspects of account and project management. Key to the role will be assisting clients, resolving issues and implementing changes that strengthen our client relationships. Key Responsibilities: • Line management and mentorship for account management team reporting into Managing director• Monitoring, reviewing, and supporting the account management team on their projects to avoid and manage project risks and blockers• Producing 12-month forecasting timelines and reports for key client accounts on all live & potential projects• Onboarding new clients and developing working relationships • Proactively keeping abreast of our client’s brands to seek out new opportunities, generate new briefs and deliver outstanding work• Project planning: creating programs of work based on scope, timelines, tasks and deliverables• Resource planning: running weekly resourcing meetings with the Senior team; booking of resources against programs of work against all projects in the long term and considering immediate requirements daily/weekly applicable to all teammembers via our project planning and time capturing software, streamtime.• Project management of the full design project lifecycle. Including the clear articulation of the brief/deliverables/timelines to the creative team, organising regular client meetings, managing scope/creep and ensuring projects are delivered on time and within budget• Working alongside the Business Development team farming further sales from clients, including scoping/writing proposals, tendering/pitching and presenting proposals• Clearly articulating briefs into the studio, ensuring the creative team understands strategy, scope, deliverables, timescales and budget• Managing projects through the studio from kick-off to delivery. Ensuring all projects adhere to the agreed workflow and are completed on time, delivered to the client’s strategy and budget• To manage emails, WhatsApp groups and chat channels, ensuring that both the Client and TYC team are on top of communications and deadlines• To manage tracking and reporting of performance to uphold team accountability and promote quality of service• Keeping documentation and records of client interactions• Collaborating with multi-disciplinary team in achieving established objectives• Escalating issues, proactively resolving problems, and making critical decisions• Proactively staying ahead of the curve on the agency’s specialities and corecompetencies and offering advice to clients on products or services. Key Skills: As our Senior Account Manager, you will have excellent organisation, communication andinterpersonal skills along with practical reporting skills. Further skills needed for the role are:• Experience with PM software: MS Projects, Excel and Streamtime (or similar)• Excellent organisational & listening skills• Excellent communication skills, both verbally and in writing, across channels (i.e. email,SMS, chat), with the ability to voice your own opinion• A can-do attitude• Good project management skills• Positive and problem-solving attitude• Good financial management skills to accurately manage project budgets• Ability to explain and justify all elements on a creative proposal• Working knowledge of relevant software, including project management tools,spreadsheets and Salesforce• Ability to act on customer feedback and provide meaningful solutions• Ability to explain and describe all elements of a creative brief/proposal• Ability to compile and present reports to management• Ability to identify client needs and act upon new areas for growth and increase sales• Confidence and ability instil confidence within and develop relationships with C-suiteclients and important stakeholders across organisational hierarchies• Ability to thrive in a fast-paced environment, work to and within deadlines and to workacross multiple client accounts and projects.• Ability to work to and within deadlines• Ability to work across multiple projects, client accounts and sectors You’ll be: • Spirited, adaptable, friendly, diligent and customer-focused• Enthusiastic about research, strategy and design and creating engaging brands,spa