Key Account Manager

Key Account Manager – Freight Forwarding (Heathrow Area) Salary: £35,000 - £46,000 + Commission Location: Heathrow Working Hours: 09:00 – 17:00, Monday to Friday (occasional out-of-hours work from home) Experience Required: 10+ years in UK Freight Forwarding (No sponsorship available) Are you a seasoned Freight Forwarder with deep expertise in airfreight imports and a passion for delivering high-quality customer service? Join our team as a Key Account Manager and play a vital role in managing time-critical shipments for a diverse portfolio of clients, including perishable goods and ship spares in transit. Role Overview You’ll predominantly manage airfreight imports, but the role also involves handling road freight imports/exports and courier shipments. Our clients rely on fast, efficient, and accurate service, and you’ll ensure their shipments arrive on time, every time. Responsibilities * Customs Clearance: Handle airfreight shipments using CDS (operating system: Sequoia). * Documentation: Process road freight exports/imports, including raising T1 documents. * Cargo Coordination: Work with handling agents at Heathrow (LHR) to release cargo. * Logistics Management: Arrange collections from LHR and deliveries nationwide. * Client Quoting: Provide clients with competitive and accurate quotes. * Administration: Raise invoices and process supplier invoices for payment. * Customer Service: Maintain our high standards of quality service. * Troubleshooting: Resolve any issues that may arise with shipments. * Attention to Detail: Ensure every step of the process is accurate and efficient. Skills & Experience Required * 10+ years’ experience within the freight forwarding industry. * Strong import customs experience, especially with airfreight. * Familiarity with time-critical shipments (e.g., perishable goods, pharma, ship spares). * Knowledge of all transport modes: air, road, sea, and courier. * Experience with UK Freight Forwarding processes (essential). * A thorough understanding of quality customer service. * Import/Export customs experience, particularly in raising T1 documents. What's in it for you? * Competitive Salary: £35,000 - £46,000 depending on experience. * Bonus Structure: 10% of your annual salary if the business sales target is met/exceeded. * Be part of a growing company where your contributions directly impact our success